Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@fouroz.com

 

We only provide store credit for returns not bank refunds on all items returned to us within 7 days from the date of delivery.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@fouroz.com

Returns must adhere to the following:

• In original packaging
• No signs of wash/wear
• Tags must not be damaged or removed
• No stains/hairs/odours
• Underwear and swimwear must have hygiene seal intact

We reserve the right to return your item back to you if it does not adhere to the above. You will be responsible for covering the costs of the item being returned.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Certain types of items cannot be returned, like custom products (such as special orders, custom size orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically allocated store credit within 3 business days which can be used for any other purchase

If more than 10 business days have passed since we’ve approved your return and you haven't received the store credit, please contact us at support@fouroz.com